Bill Pay

Online Bill Payment lets you pay your bills online through CheckFree and your financial institution. You can pay anyone in the United States that you would normally pay by check or automatic debit, even if you do not receive bills from the company or person you want to pay.

Quick Facts about Online Bill Payment

• You can pay all of your bills at the Payment Center. You can also see a summary of your pending payments and the payments you've made in the past 45 days.
• You can receive some of your bills online in Online Bill Payment. You can view and pay these bills at the Payment Center.
• You can set up automatic payments to pay your electronic bills or to automatically schedule payments of a set amount at regular intervals.
• You can review your bills and payments for the past six months. You can also export your payment information to a Quicken® Interchange Format (QIF) file.

To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills.

After you add your bills, you can go to the Payment Center. The Pay Bills section lists all of the bills you've added in Online Bill Payment. To pay a bill, enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar.

Tip: When you enter an amount, Online Bill Payment automatically displays the earliest date you can select for the company or person to receive the payment in the Pay Date box. You can either accept this date or change it to a later one.

You can pay as many bills as you want at the same time from the Payment Center.After you pay a bill, it may move to either the Pending Payments section or the Recent Payments section of the Payment Center. 

The Pending Payments section provides a quick summary of the payments that have not been processed yet. 

The Recent Payments section provides a list of the bills that have been paid in the past 45 days. 

You can also find a list of the pending and recent payments for a particular biller in the Payment Assistant.

If you can't find a payment in the Recent Payments section, go to Bill History, which shows all of the bills you paid in the past six months, including electronic bills and the bills that you pay automatically. 

Online Bill Payment uses several methods to ensure that your information is secure.

• SSL—Online Bill Payment uses SSL (secure sockets layer) which ensures that your connection and information are secure from outside inspection.
• Encryption—Online Bill Payment uses 128-bit encryption to make your information unreadable as it passes over the Internet.
• Automatic Sign Out—Online Bill Payment automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). It is best if you sign out immediately after you finish your tasks in Online Bill Payment.

The Terms & Conditions are a complete and exclusive statement of the agreement between you and CheckFree and your financial institution regarding your Online Bill Payment service. The Terms & Conditions document contains information about authorization, liability, and limitation issues when using Online Bill Payment. In the event of a dispute regarding Online Bill Payment, you agree to resolve the dispute by looking to the Terms & Conditions document.

The Terms & Conditions document provides details about the following items: 

• Payments that are prohibited
• Password and security information
• Your liability if unauthorized transfers occur
• Errors or questions about your transactions
• Situations in which your account information can be disclosed to third parties
• Charges assessed based on services provided
• Service transactions that are returned
• Notification requirements for termination or discontinuation of the service
• Types of payments and limitations on billers

You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information we use to make payments. 

You can pay large companies and small companies, as well as individuals such as child care providers or family members.

When you pay a bill, Online Bill Payment sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, Online Bill Payment prints a check and sends it to the address you provide when you add your bill.

To add a company or person to your list of bills, you first select one of the following options: 

• Company with an account number 
• Company without an account number 
• Person 

Company With an Account Number
If you have a bill, statement, or invoice from the company you want to pay, select the option Company with an account number. Check your statement for the company's name and your account number. If the biller has a unique identifier for your account, please enter it as your account number. Your account number provides the most important information that your biller uses to credit your payments properly. 

When you select the option Company with an account number, you can either:

• Search for an address match based on the company's name. 
• Enter all of the information we need to make your payments: the company's name, address, phone number, and your account number. 

When you add a company with an account number, you may be able to add an electronic bill. An electronic bill typically contains the same information as the printed bill that is mailed to you.

Company Without an Account Number
If you want to make payments to a company that has not provided you with an account number, we can send payments with your name and address as identifying information. For example, if you make payments to a lawn service, they may only require your name and address information to credit your payments properly. 

When you select the option Company without an account number, you can either: 

• Search for the company's name and address based on the company's phone number. If possible, please do not type a wireless or an unlisted phone number. 
• Enter all of the information we need to make your payments: the company's name, address, and phone number. 

Person
You can take advantage of the same Online Bill Payment features to make payments to individuals as well as to companies.

• You can make payments online instead of writing checks. 
• You can keep track of all your bill payments at the Payment Center. 
• You can set up an automatic schedule for your payments. 

For example, you may make weekly or monthly payments to a person for housecleaning or child care services, or you may send an allowance to a child at college. If you pay the same amount each period, you can set up an automatic schedule for your payments to avoid writing checks for each payment.

When you select the option Person, you can either: 

• Search for the person's name and address based on the person's phone number. If possible, please do not type a wireless or an unlisted phone number. 
• Enter all of the information we need to make your payments: the person's name, address, and phone number. 

You cannot use Online Bill Payment to pay any company or person with an address outside the United States or its territories.

You can use Online Bill Payment to make state and federal tax payments and court-ordered payments; however, such payments are discouraged and must be scheduled at your own risk.

No, you do not need to contact the companies or people that you pay if you use this service. We make the payment based on the information you provided when you added your bill. If we have already established a relationship with a company or person you want to pay, we may send the payment electronically or to a location specified by the biller. Otherwise, we print and mail a check to the address you provided. If you enter your account information, we send it with your payment so that the company can credit your account properly.

Add a bill for each separate account you have with the company.

For example, if your phone company provides your home phone service, your wireless phone service, and your Internet service, you can add the company to your list of bills three times, each time with a different account number. If your phone company consolidates all of the information on one bill and provides you with one account number, you only need to add the phone company to your list of bills once.

Type the phone number that you would call if you had a question about your bill. 

• If you're adding a company, look for a customer service phone number on your bill, statement, or invoice. 
• If you're adding a person, use the person's business phone number or home phone number. 
• If possible, please do not type a wireless or an unlisted phone number.

Online Bill Payment uses the phone number for two purposes:

• We may use the phone number to search publicly available phone listings and try to find the name and address information. We can match multiple phone numbers to a single company or person. 
• If there is a problem with your payment, we might contact the company or person on your behalf. 

Entering your account number is the most reliable means to ensure that the company can credit your payments properly.

When you pay your bills by check, you typically send the check along with the payment portion of your bill. The biller may ask you to write the account number on your check so that the payment is credited to your account if the check is processed without the statement.

When we make payments to the company, we don't send a statement. The payments we send have the company name, your name and address, and your account number, if it is available. 

If you don't have an account with the company you want to pay, you can still add the information that we use to make payments to that company. However, if you do have an account number available, please provide that information to expedite crediting the payment to your account.

Your account number should be on the bill, statement, or invoice you receive from the company you want to pay. 

If you can't find an account number, select the option to add a company without an account number. If you're adding a person to pay, you won't need to enter an account number.

Type the address where you send the payments for your bill. It may appear as the billing or remittance address on your statement.

Type the address where you send the payments for your bill, if you receive one. It can be the person's home address or a business address.

To pay your bills online, you simply add the companies and people you want to pay. We use this information to make the payments for your bills.

After you add your bills, go to the Pay Bills section of the Payment Center to view all of the bills you've added in Online Bill Payment. Your bills remain in this list until you delete the biller. To pay a bill, find it in your bills list and enter the amount and date for the payment.